At BananaDoll, we’re excited to introduce our newly updated cancellation and return policies, designed to offer greater transparency, flexibility, and peace of mind. Your satisfaction is our top priority, and we’re here to make your shopping experience seamless. If you have any questions, our support team is always ready to assist you.
Refund
1. Cancellation Policy
Helpful Tips Before Placing an Order
We encourage all customers to make informed decisions before placing an order. Please ensure you know exactly what you want and are ready to commit once payment is made. To help you make the best choice:
- Contact Us: Use our Online Chat any questions or assistance.
Flexible Cancellation Options
- Within 4 hours of payment: Full refund
- Within 8 hours of payment: 95% refund
- Within 24 hours of payment: 80% refund
- After 24 hours: Custom orders cannot be canceled as production will have already started.
Order processing begins within 24 hours of payment—custom dolls enter production, and in-stock dolls are prepared for shipment. Materials are allocated, and costs are incurred during this time. Please double-check your order before submission, as cancellations are not possible after 24 hours or once production starts.
| Within 4 Hours | Full Refund |
| Within 8 Hours | 95% Refund |
| Within 24 Hours | 80% Refund |
| After 24 Hours | Non-cancellation |
Additional Notes on In-Stock Doll
- Orders cannot be canceled once shipped.
- If canceled after shipment, associated costs for shipping, labor, and packaging will be deducted from your refund.
Handling Out-of-Stock Items
In the event that an in-stock doll is unavailable, we offer the following options:
1. Free Replacement: Select another doll, with price differences refunded or adjusted as necessary, plus receive additional compensation.
2. Full Refund: Opt for a 100% refund.
2. Return Policy
Inspect Your Doll Upon Arrival
Upon receiving your doll, please inspect it carefully. If you have any concerns or are dissatisfied with your order, contact us within 24 hours.
We strongly recommend recording an unboxing video, as it can greatly assist in resolving any issues. To help us address your concerns promptly, please provide detailed photos or videos by emailing us at support@bananadoll.com.
Resolution for Issues
We offer solutions for the following situations:
- Incorrect Dolls: If the doll doesn’t match your order, provide an unboxing video showing the entire doll, head, shipping label, and packaging. Once verified, we will arrange a replacement.
- Damaged Dolls: Report damages to the shipping carrier immediately and contact us. Depending on the severity, we will offer repair kits, replacements, or refunds.
- Lost Packages: File a claim with the shipping carrier and notify us. To ensure secure delivery, we require adult signatures for most shipments.
Important Notes
1. Hygiene and Safety: Returns for adult products are generally not accepted to maintain hygiene and safety. If a return is valid, the doll must be unused and in brand-new condition.
2. Unauthorized Returns: Do not return a package without contacting us first. Unauthorized returns will not be refunded.
3. Custom Products: Custom-made and personalized dolls are non-returnable.
4. User-Induced Damage: We cannot replace a doll if the damage is caused by improper use or handling. Sex dolls are not indestructible, so proper care is essential.
3. Refund Policy
Contact Us First—No Need for Disputes
As a trusted and professional merchant, we prioritize your satisfaction and are committed to addressing any concerns you may have. Our goal is to ensure a smooth and worry-free shopping experience, backed by reliable post-purchase support.
If you encounter any issues, we kindly request that you contact us directly instead of initiating payment disputes or chargebacks. Disputes can lead to unnecessary delays, additional costs, and complications in resolving your concerns. By reaching out to us first, we can address the issue promptly and provide appropriate resolutions to ensure your satisfaction.
Refund Process
Once a refund is approved due to order cancellation or an accepted return, the amount will be refunded to your original payment method. The standard processing times are as follows:
- Credit/Debit Card: 6–10 business days
- PayPal: 7 business days
- Klarna: 7 business days
If you have not received your refund within the specified time frame, please contact us to obtain a refund reference number. You can then provide this to your bank or payment provider for further assistance.
At BananaDoll, we are committed to providing you with high-quality products and excellent customer service. Our policies are designed to ensure transparency, fairness, and a seamless shopping experience. If you have any concerns or questions, please don’t hesitate to contact us—we’re here to help every step of the way.
Thank you for choosing BananaDoll, and we look forward to serving you!